AI-driven workforce optimization tools
AI-driven workforce optimization tools
Every interaction between customer and agent and between agent and manager flows through Eleveo. Our Contact Center Workforce Management, Quality Management and Analytics tools elevate each of those encounters.
With Eleveo, your contact center runs like clockwork – productive, efficient and in compliance. Managers gain unprecedented insights. Agents get up to speed quickly and navigate each customer interaction effectively. The customer is satisfied, your brand protected.
NPS score
Years Industry leading global workforce optimization software provider
Customer installation
Countries
Eleveo is the provider of choice for over 2,000
contact center customers worldwide.
Contact Centers trust Eleveo to help protect against the legal and financial risk of non-compliance. Our tools safeguard sensitive customer financial and payment information and keep you in line with consumer protection regulations.
GDPR/CCPA/PCI DSS...Eleveo plays a vital role in our customers' efforts to comply with these and an alphabet soup of other regulations. As importantly, we make it easy to verify compliance to auditors.
Eleveo believes in offering universal access to world-class workforce optimization features and functionality. Every contact center - from the largest to the smallest - can access advanced capabilities that optimize your agent resources, elevate the customer experience and ensure regulatory compliance.
Eleveo is easy to deploy, use, manage and scale. You don't need a dedicated staff to fully leverage our tool suite.
Eleveo will never force an organization to the cloud. That said, we realize many contact centers have moved or are considering that move, so we make it easy to take Eleveo with you.
We offer on-prem, cloud and hybrid deployment options. Move to the cloud with ease using our Webex Contact Center, Zoom Contact Center and Microsoft Teams integrations.
“If our recording solution goes down and there’s a gap in our call records, we’re in major legal jeopardy, so when I say I honestly can’t remember the last time I received an outage report on Elevēo, that’s significant. We don’t lose calls; it’s that simple.”
Team Lead of Corporate Contact Center,
Large Healthcare Provider
Eleveo a.s.
IČ: 25730151
Karolinská 650/1
Prague 8, 186 00
Czech Republic
info@eleveo.com